Lebanon

IT Helpdesk Agent

Job Functions:

Ensure to log all Calls/Emails/Requests over IT Service Desk.

Escalates fully documented issues to Service Desk Helpdesk Supervisor.

Installs, configures, troubleshoots, and corrects problems with computer hardware and software (including operating system and applications software).

Managing Point of Sales (POS) and related issues

Setting up and configuring new laptops and desktops

Ensuring security and upgrades are applied to desktops and laptops and kept up to date.

Antivirus installation to all desktops and laptops

Fault finding to laptops and desktops.

Completing internal user moves

Troubleshooting system and network problems, diagnosing, and solving hardware/software faults.

Replacing Hardware parts as required

Providing support following procedural documentation and relevant reports.

Supporting the roll-out of new applications

Setting up new users' accounts and profiles and dealing with password issues

Responding within agreed time limits to call-outs.

Prioritizing and managing many open cases at one time.

Follow Complete Deployments Checklist.

Prepare Asset Tracking for all assets movement & notify the IT Assets & Support Operations Manager.